Before Your First Withdrawal
You can withdraw your winnings through various banking options listed in the casino cashier. Withdrawals are processed within 72 business hours and they are processed on business days only. Simply visit the casino cashier and follow the step by step guide to making a withdrawal!
How do I complete the account verification?
To complete your account verification, you are asked to verify the accuracy of the personal details provided upon the registration of your Uptown Pokies account. For your protection and security, you must send the documentation listed below via email to
1. A coloured copy of a Government-issued photo ID (Passport or National ID front and back or Driver's License front and back)
2. A coloured copy of a proof of address, not older than 90 days (Utility Bill or Bank Statement)
3. If you used a cryptocurrency to fund your account, you plan to withdraw to your crypto wallet, or if requested by our documents team you must also send a picture of you holding a Government-issued photo ID next to the face*
All documents must be legible and valid (not expired), with all four corners visible. Please allow 3-5 full business days for processing.
*The picture quality should be clear enough to verify the details. The entire ID and your face must be visible.
Did you use a Credit Card or eWallet?
Uptown Pokies reserves the right to ask for further documentation at our discretion. For example, the following (but not limited to) documentation:
- If you used a credit/debit card to fund your account, a copy of the front and back of this card
- In case you used an eWallet (Skrill, Neteller, etc..) a screenshot of your eWallet account showing the registered information.
Updating your expired ID
If your Government-issued photo ID that was used for verification has since expired, please submit your new ID to